Course Description
MISUNDERSTOOD? FOLLOWERS NOT FOLLOWING? IT'S NOT YOU. IT'S YOUR COMMUNICATION.
"When we know something, it becomes hard for us to imagine not knowing it. As a result, we become lousy communicators. Think of a lawyer who can't give you a straight, comprehensible answer to a legal question. [The] vast knowledge and experience renders [the lawyer] unable to fathom how little you know. So, when [the lawyer] talks to you, [it's] in abstractions that you can't follow. And we're all like the lawyer in our own domain of expertise."
- Erik Qualman, Digital Leader (from a Guy Kawaski, interview of Chip and Dan Health, authors of Made to Stick)
YOU KNOW WHAT YOU WANT AND YOU MEAN WHAT YOU SAY...AT LEAST YOU THOUGHT YOU DID. Guess what? Not everyone thinks like you and that's why your intention isn't matching the outcome when you communicate.
BENEFITS OF THIS COURSE
- Learn why the same message can be understood differently by different people.
- Discover how to manage emotions, assumptions, and behavior to improve communication outcomes.
- Find out how group dynamics affect group communication and what to do to improve communication outcomes.
- Learn how to listen and give feedback effectively.

CEO and Senior Instructor
Susan White
Course curriculum
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1
Introduction
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What to Expect
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Nonverbal expression and Power Dynamics
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2
The Communication Cycle
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Presentation on the Communication Cycle
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Communication Cycle Presentation Handout for Notes
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Principles of Productive Communication
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3
Managing Emotions, Assumptions, and Behavior to Optimize Communication
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How Emotions, Assumptions and Behavior Affect Communication
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Recognize Your Triggers Handout for Virtual Workshop
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Virtual Workshop:Recognize Your Triggers and Default Responses and Learn to Adjust them to Communicate Strategically
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4
Communication in Groups
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A group discussion for your review
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Group Communication Presentation
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5
Listening and Feedback
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Information about this chapter
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Effective Listening
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Giving Feedback Effectively
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